Contact Us

We're Here to Help!

Welcome to Surokkha BD Customer Support Center.

Have a question about a product, need assistance with an order, or want information about delivery, payment, or warranty?

Our customer support team is here to make your shopping experience easier and more convenient.

We value your questions, suggestions, and feedback and look forward to assisting you.

Get in Touch

Customer Support Hotline

09647-081704

For order inquiries, product information, delivery assistance, and general customer support.

WhatsApp Support

Chat with us on WhatsApp for convenient assistance.

WhatsApp Support 1: 01757-657512

WhatsApp Support 2: 01300-976762

Our WhatsApp support channels are available for shopping-related inquiries and customer assistance during our support hours.

Email Support

[email protected]

For general inquiries, order-related concerns, customer feedback, and other support requests.

When contacting us about an existing order, please include your order number and relevant details so we can assist you more efficiently.

Business Address

Surokkha BD

Chuadanga Sadar 7200, Khulna, Bangladesh

Customer Support Hours

Daily: 9:00 AM – 10:00 PM

Bangladesh Standard Time (BST)

Messages received outside support hours may be reviewed during the next available support period.

How Can We Help You?

Product Information

Need help choosing a product or understanding its features? Contact our team for available product information.

Order Assistance

Have questions about placing, confirming, updating, or canceling an order? We're here to assist.

Shipping & Delivery Support

Get information about estimated delivery times, shipping charges, and available order updates.

Payment Assistance

Contact us for information about Cash on Delivery and applicable advance payment requirements.

Returns, Refunds & Warranty

Our team can guide you through the applicable Return & Refund Policy and provide information about official manufacturer warranties on eligible products.

Feedback & Suggestions

We welcome your feedback and suggestions. Your experience helps us improve our products and customer service.

Send Us a Message

You can also contact us through the contact form available on our website.

Please provide the following information:

• Full Name
• Email Address
• Phone Number
• Subject
• Your Message

Our team will make reasonable efforts to respond during our customer support hours.

Stay Connected with Surokkha BD

For product inquiries, shopping assistance, and customer support, reach out to us through our official communication channels.

We are committed to building customer relationships through reliable service, clear communication, and transparency.

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Thank You for Contacting Surokkha BD!

Your trust is important to us, and we appreciate the opportunity to assist you.

Surokkha BD — Trusted Online Shopping Experience.