Terms & Conditions

Welcome to Surokkha BD

Welcome to Surokkha BD — Trusted Online Shopping Experience.

These Terms & Conditions govern your access to and use of our website, products, and services.

At Surokkha BD, we are committed to providing a transparent, convenient, and reliable online shopping experience. We encourage all customers to carefully read these Terms & Conditions before using our website or placing an order.

By accessing our website or purchasing our products, you agree to comply with these Terms & Conditions, subject to applicable laws and consumer protection rights.

1. General Terms

Surokkha BD operates as an online shopping platform offering a variety of products to customers across Bangladesh.

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use our services only for lawful purposes.
• Respect the intellectual property and content available on our website.
• Refrain from engaging in fraudulent or misleading activities.
• Comply with applicable website policies and legal requirements.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, misuse, or unlawful activities.

2. Product Information & Availability

We make reasonable efforts to provide accurate product descriptions, images, prices, specifications, and availability information.

However, please note:

• Product colors may appear slightly different depending on screen settings and lighting.
• Product packaging or design may occasionally vary due to manufacturer updates.
• Product availability is subject to existing stock.
• Product specifications and features may be updated when necessary.
• Obvious errors in product listings may require correction.

If a significant product detail changes after an order has been placed, we will make reasonable efforts to inform the customer before completing the order.

3. Order Placement & Confirmation

Customers can place orders through the available checkout process on our website.

After submitting an order, our team may review the order details and contact the customer for confirmation when necessary.

An order may be subject to verification of:

• Product availability.
• Customer contact information.
• Delivery address.
• Applicable delivery charges.
• Payment requirements.
• Other relevant order details.

Submitting an order does not necessarily guarantee acceptance or product availability.

If an order cannot be fulfilled, we will communicate the situation and arrange an appropriate resolution, including any refund required under applicable law.

4. Pricing & Payments

All product prices are generally displayed in Bangladeshi Taka (BDT) unless otherwise specified.

We aim to maintain accurate pricing information, but prices may change due to supplier updates, promotional campaigns, or other business circumstances.

The final payable amount will be communicated during checkout or order confirmation.

Cash on Delivery (COD)

Surokkha BD offers Cash on Delivery (COD) as its primary payment method.

Customers can pay for eligible orders at the time of delivery.

Advance Payment

In selected circumstances, a partial or full advance payment may be required.

Advance payments may apply to:

• Special or customized orders.
• Certain product categories.
• Remote delivery locations.
• Orders involving specific courier requirements.
• Other circumstances communicated before order confirmation.

Any advance payment amount and applicable conditions will be communicated before the order is confirmed.

Customers should make payments only through payment channels officially authorized by Surokkha BD.

5. Shipping & Delivery

We aim to provide reliable delivery services across Bangladesh through available courier and logistics partners.

Our estimated delivery timeframes are:

• Inside Dhaka: 1–2 days.
• Outside Dhaka: 2–3 days.

These are estimated delivery periods and may vary depending on delivery location, courier availability, public holidays, weather conditions, and other unforeseen circumstances.

Delivery charges may vary based on location, product size, weight, and courier service.

For additional details, please review our Shipping & Delivery Policy.

6. Product Inspection at Delivery

Customer satisfaction and order transparency are important to us.

Customers are required to inspect their products in the presence of the delivery representative (rider), subject to the courier service's applicable inspection procedures.

Before accepting an order, customers should:

• Confirm that the delivered product matches the order.
• Check the quantity, size, model, and variation.
• Inspect the product for visible damage.
• Verify that the package contains the expected items.
• Report any visible issue immediately.

If an incorrect, damaged, or incomplete product is identified during delivery, customers should promptly contact our support team.

We strongly encourage customers to complete the permitted inspection before accepting the order.

7. Return, Exchange & Refund Policy

Surokkha BD follows a clearly defined Return & Refund Policy to maintain transparency and fairness.

Under our standard return policy:

• Customers should report visible damage, incorrect items, or missing products at the time of delivery.
• Eligible issues reported during delivery will be reviewed by our customer support team.
• Once the delivery representative has left and the customer has accepted the order, products are generally not eligible for return or exchange under our standard policy.
• Returns requested solely due to a change of mind after order acceptance are generally not accepted.
• Approved refunds or replacements will be processed according to the applicable policy and legal requirements.

These conditions do not override customers' rights under applicable consumer protection laws, including rights concerning defective, misrepresented, or non-conforming products.

For complete details, please refer to our Return & Refund Policy.

8. Order Cancellation

Customers who wish to cancel or modify an order should contact our customer support team as soon as possible.

Cancellation requests may depend on:

• Order processing status.
• Whether the product has been dispatched.
• Special order requirements.
• Applicable advance payment conditions.
• Other relevant circumstances.

Orders that have already been dispatched may be subject to additional restrictions or delivery-related costs where lawfully applicable and disclosed.

If an order involving advance payment is canceled, any applicable refund will be handled according to the agreed conditions and relevant legal requirements.

9. Official Product Warranty & Guarantee

Certain products sold through Surokkha BD may include an official warranty or guarantee provided by the manufacturer, brand, or authorized distributor.

Where applicable:

• Warranty coverage is determined by the official manufacturer or distributor.
• Warranty duration depends on the specific product.
• Relevant warranty information or documentation will be supplied when available.
• Warranty claims must follow the manufacturer's terms and conditions.
• Customers may be required to present an invoice, warranty card, or proof of purchase.

Damage caused by misuse, accidents, unauthorized repairs, or improper handling may not be covered by the manufacturer's warranty.

Surokkha BD does not provide an independent warranty unless explicitly stated on the relevant product page or confirmed in writing.

We will assist customers with available manufacturer warranty information when applicable.

10. Customer Responsibilities

Customers are responsible for providing accurate information and cooperating with reasonable order fulfillment procedures.

Customers are expected to:

• Provide a valid name and contact number.
• Enter a complete and accurate delivery address.
• Review product specifications before placing an order.
• Remain reachable for order confirmation and delivery.
• Inspect products during delivery as permitted by the courier.
• Follow applicable payment and delivery conditions.
• Avoid placing fraudulent or intentionally misleading orders.

Repeated fraudulent activities or misuse of our services may result in appropriate account or order restrictions.

11. Website Accounts & Security

Where customer accounts are available, users are responsible for maintaining the confidentiality of their login credentials.

Customers should:

• Use secure passwords.
• Avoid sharing account access with unauthorized individuals.
• Notify our support team if they suspect unauthorized account activity.
• Keep their account information reasonably accurate and updated.

We may take reasonable steps to protect accounts and prevent suspected fraudulent activity.

12. Promotions, Discounts & Special Offers

Surokkha BD may introduce promotional campaigns, discounts, coupon codes, or special offers from time to time.

Unless otherwise specified:

• Promotional offers are subject to availability.
• Discounts may apply only to selected products.
• Coupon codes may have usage limitations.
• Promotional periods may be limited.
• Multiple promotional offers may not always be combined.

Specific promotional conditions will be communicated where applicable.

We reserve the right to correct promotional errors and address misuse in accordance with applicable law.

13. Intellectual Property Rights

All original website content owned by Surokkha BD, including its branding, logos, graphics, text, layouts, and other protected materials, is subject to applicable intellectual property laws.

Customers and visitors may not reproduce, distribute, modify, or commercially use protected Surokkha BD content without appropriate permission, except where legally permitted.

Product names, trademarks, and brand materials belonging to third parties remain the property of their respective owners.

14. Privacy & Personal Information

We respect the privacy and confidentiality of our customers.

Personal information collected through our website may be used for legitimate business purposes, including:

• Order processing and confirmation.
• Shipping and delivery arrangements.
• Customer support.
• Payment verification.
• Fraud prevention.
• Website improvement.
• Other purposes described in our Privacy Policy.

We aim to handle personal information responsibly and in accordance with applicable requirements.

For more information, please review our Privacy Policy.

15. Third-Party Services

Our website may use third-party services for delivery, payment processing, technical operations, or customer communication.

These providers may operate under their own applicable terms and policies.

While we aim to work with reliable service providers, certain aspects of third-party operations may be outside our direct control.

Nothing in this section excludes responsibility that Surokkha BD cannot lawfully limit.

16. Limitation of Liability

Surokkha BD aims to provide accurate information, dependable products, and efficient customer service.

However, website access and service availability may occasionally be affected by technical interruptions, maintenance, network issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Surokkha BD will not be responsible for losses arising solely from circumstances beyond its reasonable control.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

17. Complaints & Dispute Resolution

We value customer feedback and aim to address complaints fairly and professionally.

If you experience an issue regarding an order, product, delivery, or payment, please contact our customer support team.

When submitting a complaint, customers are encouraged to provide:

• Order number or purchase details.
• Registered contact information.
• Description of the issue.
• Relevant photographs or supporting documents, where applicable.

We will make reasonable efforts to review complaints and assist with an appropriate resolution.

These Terms do not prevent customers from seeking remedies through legally authorized consumer protection or dispute resolution channels.

18. Changes to Terms & Conditions

Surokkha BD may revise or update these Terms & Conditions when necessary due to changes in business operations, products, services, or applicable legal requirements.

Updated terms will be published on our website with the relevant revision date.

Changes will apply in accordance with applicable law and will not improperly remove rights arising from previously confirmed transactions.

We encourage customers to review this page periodically.

19. Governing Law

These Terms & Conditions are governed by the applicable laws of the People's Republic of Bangladesh.

Any dispute relating to our products or services will be addressed in accordance with applicable laws and the jurisdiction of the relevant competent authorities or courts.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please feel free to contact us.

Surokkha BD — Customer Support

Phone: 09647-081704

Email: [email protected]

Address: Chuadanga Sadar 7200, Khulna, Bangladesh

Customer Support Hours: 9:00 AM – 10:00 PM

Website: www.surokkhabd.com

Our team is available to assist with shopping-related questions, order information, and customer service inquiries.

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Shop with Confidence at Surokkha BD

At Surokkha BD, we are committed to building lasting customer relationships through transparency, responsible business practices, quality products, and reliable service.

Your trust and satisfaction are at the heart of everything we do.

Thank you for choosing Surokkha BD!

Surokkha BD — Trusted Online Shopping Experience.