Shipping & Delivery Policy

Welcome to Surokkha BD!

At Surokkha BD, we are committed to providing a smooth, reliable, and convenient online shopping experience. We understand how important timely delivery is, and we strive to ensure that your orders reach you safely and as quickly as possible.

1. Estimated Delivery Time

We aim to deliver your orders within the following timeframes:

• Inside Dhaka: 1–2 days
• Outside Dhaka: 2–3 days

Please note: Delivery times are estimates and may vary depending on your location, courier service availability, public holidays, weather conditions, or other unforeseen circumstances.

2. Order Processing & Confirmation

Once an order is placed, our team will review and process it for delivery.

Customers may be contacted by phone or other available communication channels if additional confirmation or delivery information is required.

Please ensure that your contact number and delivery address are accurate to avoid unnecessary delays.

3. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, weight, and applicable courier service.

Any applicable delivery fees will be displayed or communicated during the order confirmation or checkout process.

4. Delivery Coverage

Surokkha BD provides delivery services across Bangladesh through available courier and logistics partners.

Delivery availability may vary in certain remote or hard-to-reach areas.

5. Delayed Deliveries

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

If your order experiences an unexpected delay, our customer support team will assist you with available delivery updates.

6. Receiving Your Order

To help ensure a smooth delivery experience, we kindly request that customers:

• Provide a complete and accurate delivery address.
• Keep their registered phone number available.
• Receive the package from the delivery representative.
• Contact our support team promptly if there are any delivery-related concerns.

7. Customer Support

If you have any questions regarding shipping, delivery schedules, or your order status, please contact our customer support team.

Customer Support: 09647-081704

Customer Support WhatsApp : 01757-657512

Customer Support WhatsApp : 01300 976762

Email: [email protected]

Support Hours: 9:00 AM – 10:00 PM

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Thank you for choosing Surokkha BD!

Your trust is our priority. We continuously strive to make your online shopping experience simple, secure, and satisfying.

Surokkha BD — Trusted Online Shopping Experience.