Privacy Policy

Last Updated: October 20, 2026

Welcome to Surokkha BD

At Surokkha BD, we respect your privacy and are committed to protecting your personal information. Your trust is important to us, and we believe in maintaining transparency regarding how your information is collected, used, stored, and shared when you visit our website or purchase our products.

This Privacy Policy explains our approach to handling personal information and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable laws and your privacy rights.

1. Information We Collect

To provide a convenient and reliable online shopping experience, we may collect certain information when you browse our website, create an account, place an order, or contact our customer support team.

Personal Information

Depending on your interactions with our website, we may collect:

• Full name
• Mobile phone number
• Email address
• Billing and delivery addresses
• Order details and purchase history
• Account information, where applicable
• Customer support inquiries and communications

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and browsing activity
• Website usage information
• Cookies and similar technologies

We aim to collect only the information reasonably necessary for our business operations and customer services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Processing and confirming customer orders.
• Arranging shipping and delivery.
• Communicating order updates and delivery information.
• Providing customer support and responding to inquiries.
• Managing returns, refunds, and eligible warranty requests.
• Maintaining and improving website functionality.
• Preventing fraudulent transactions and unauthorized activities.
• Improving our products and customer experience.
• Sending promotional communications where permitted by law and applicable customer preferences.
• Complying with relevant legal and regulatory requirements.

We do not use personal information for purposes that are incompatible with those described in this policy without an appropriate legal basis.

3. Payment Information & Security

Surokkha BD offers Cash on Delivery (COD) as its primary payment method.

In certain circumstances, an advance payment may be required based on specific order conditions.

When electronic payment methods are available, transactions may be handled by third-party payment service providers.

We encourage customers to make payments only through officially communicated and authorized payment channels.

Payment information is handled according to the arrangements and security practices of the applicable payment provider.

We do not request customers to disclose sensitive banking passwords, PINs, or one-time passwords (OTPs) through unauthorized communication channels.

4. Sharing of Personal Information

We respect the confidentiality of our customers' personal information.

We may share relevant information with trusted third parties when reasonably necessary to operate our services, including:

• Courier and delivery service providers.
• Payment processing partners.
• Website hosting and technical service providers.
• Customer support service providers.
• Fraud prevention and security service providers.
• Government or regulatory authorities when legally required.

For example, your name, phone number, delivery address, and order details may be shared with a courier partner to complete your delivery.

We do not sell customers' personal information to advertisers or data brokers.

Third-party service providers are expected to handle shared information appropriately and in accordance with applicable contractual and legal requirements.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and enhance the browsing experience.

These technologies may help us:

• Remember shopping cart information.
• Maintain login sessions.
• Understand website traffic and performance.
• Improve website navigation.
• Remember user preferences.
• Measure the effectiveness of website content and marketing activities.

Some cookies may be necessary for essential website functions, while others may support analytics or advertising, where enabled.

You may be able to manage cookies through your browser settings or available website privacy controls.

Disabling certain cookies may affect website functionality.

6. Data Protection & Security

We take the protection of customer information seriously and strive to implement reasonable technical and organizational safeguards.

These may include appropriate access controls, secure communication methods, and measures designed to protect customer information from unauthorized access, disclosure, alteration, or loss.

However, no internet-based system or electronic storage method can guarantee absolute security.

We encourage customers to protect their account credentials and contact our support team if they suspect unauthorized activity.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and managing orders.
• Providing customer support.
• Maintaining necessary business records.
• Handling disputes and complaints.
• Preventing fraud.
• Meeting applicable legal, accounting, and regulatory obligations.

When personal information is no longer required, we aim to securely delete, anonymize, or otherwise handle it in accordance with applicable requirements.

8. Customer Privacy Rights

We respect our customers' privacy rights and aim to respond appropriately to requests concerning their personal information.

Subject to applicable laws and relevant exceptions, customers may request to:

• Access certain personal information held about them.
• Correct inaccurate or outdated information.
• Update account or contact details.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.

Certain information may need to be retained for legitimate business purposes or legal obligations.

To submit a privacy-related request, please contact our customer support team using the details provided below.

9. Marketing & Promotional Communications

Surokkha BD may communicate with customers regarding new products, special offers, promotional campaigns, and service updates.

Where required, promotional messages will be sent only with appropriate consent or another applicable legal basis.

Customers may request to stop receiving promotional communications by contacting our support team or using an available unsubscribe option.

Important transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete customer orders.

10. Third-Party Websites & External Links

Our website may contain links to external websites, payment services, courier platforms, or social media pages.

These third-party services may operate under their own privacy policies and terms of use.

Surokkha BD is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage customers to review the relevant privacy policies before providing personal information to external services.

11. Children's Privacy

Our website is intended for general online shopping and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without any legally required authorization, we will take appropriate steps to address the situation.

Parents or guardians who have concerns may contact our customer support team.

12. International Data Processing

Some of the technology, hosting, analytics, or service providers used by our website may process or store information outside Bangladesh.

Where such processing occurs, we aim to take appropriate steps to protect personal information and comply with applicable data protection requirements.

13. Changes to This Privacy Policy

Surokkha BD may update or revise this Privacy Policy periodically to reflect changes in:

• Website features and services.
• Business operations.
• Data handling practices.
• Security procedures.
• Applicable laws and regulatory requirements.

Any updated version will be published on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Surokkha BD

Customer Support: 09647-081704

Email: [email protected]

Address: Chuadanga Sadar 7200, Khulna, Bangladesh

Support Hours: 9:00 AM – 10:00 PM

Website: www.surokkhabd.com

We welcome your feedback and will make reasonable efforts to respond to privacy-related inquiries.

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Your Privacy Matters to Us

At Surokkha BD, we believe that trust is the foundation of every successful shopping experience.

We are committed to handling customer information responsibly, maintaining transparency, and continually improving our privacy and security practices.

Thank you for trusting Surokkha BD.

Surokkha BD — Trusted Online Shopping Experience.